PERSONAL INFORMATION

 

SHORT CV

CURRICULUM VITAE
Name : Ozkan Tutuncu
E-mail : ozkan.tutuncu@deu.edu.tr

Education
• PhD. Dokuz Eylul University, Institute of Social Sciences, Department of Hospitality Business, 1998.
• PhD. Research, Michigan State University, Eli Broad College of Business, Department of Hospitality Business, 1997.
• MSc, Dokuz Eylul University, Institute of Social Sciences, Department of Hospitality Business, 1994.
• BA, Cukurova University, Faculty of Business, Department of Hospitality Business, 1988.
Professional Experience and Positions
• Full-time Professor, Dokuz Eylul University, School of Sport Sciences and Technology, Department of Physical Education and Sport, 2010-
• Associate Professor, Dokuz Eylul University, Faculty of Business, Department of Hospitality Business, 2004-2010.
• Assistant Manager, Dokuz Eylul University, Institute of Social Sciences, 2000-2005.
• Assistant Professor, Dokuz Eylul University, Faculty of Business, Department of Hospitality Business, 1998-2004.
• Research Assistant, Dokuz Eylul University, Faculty of Business, Department of Hospitality Business, 1992-1998.
• Head of Department of Recreation, 2010-
• Head of Department of Quality Improvement and Accreditation in Health Care, 2006-
• Director of Center for Quality and Excellence, 2005-
Courses
• Recreation
• Quality Management Systems
• Research Methods
Research Interests
• Quality of Life and Quality Management in Leisure, Recreation, Sport and Health
Scholarships
• Postgraduate Research Scholarship, The Scientific and Technological Research Council of Turkey (TÜBİTAK), Ankara, 2014.
• Postgraduate Research Scholarship, WTO and Ministry of Foreign Affairs of Italy, Rome, 1999.
• Doctorate Research Scholarship, Turkish Academy of Sciences (TÜBA), Ankara, 1996.
• National School Bourses, Turkish Ministry of National Education, Ankara, 1984.
Honors and Awards
• Best Paper Award, The 1st Interdisciplinary Tourism Research Conference, Nevsehir, Turkey, 2010.
• Best Paper Award, The 4th World Conference for Graduate Research in Tourism, Hospitality and Leisure, Belek, Antalya, Turkey, 2008.
• Best Poster Award, “The Role of Quality Management System in Patient Safety Culture for Central Sterilization Units”, Annual European Forum for Hospital Sterile Supply Conference, Lillehammer, Norway, 2006.
• Best Paper Award, “Patient Safety Culture in Hospitals: An Empirical Research in Izmir”, The 4th National Health Care Management Congress, Fethiye, Mugla, Turkey, 2006.
• Best PhD. Dissertation Advisor, The 3rd World Conference for Graduate Research in Tourism, Hospitality and Leisure, Canakkale, Turkey, 2006.
• Best MSc Dissertation Advisor, The 3rd World Conference for Graduate Research in Tourism, Hospitality and Leisure, Canakkale, Turkey, 2006.
Recent Articles
• Tutuncu, O. (2017). Investigating the Accessibility Factors Affecting Hotel Satisfaction of People with Physical Disabilities, International Journal of Hospitality Management, 65, p. 29-36. https://doi.org/10.1016/j.ijhm.2017.06.002
• Tutuncu, O., Lieberman, L. (2016). Accessibility of Hotels for People with Visual Impairments: From Research to Practice, Journal of Visual Impairment & Blindness, 110 (3), p. 163-175.
• Tutuncu, O., Cobaner A., Guzelgoz O., Cetin A., Malkoc M., Mollahaliloglu S. (2014), The Effects of Health Transformation Program on Patient-Healthcare Personnel Communication and Interaction in Turkey , Quality & Quantity International Journal of Methodology, 48 (6), p. 3433-3446.
• Tutuncu, O., Aydin, I., Kucukusta, D., Avci, N. & Tas, I. (2011). Analysis of Factors Affecting Recreation Participation of University Students, Hacettepe Journal of Sport Sciences, 22 (2), p. 69-83 (Turkish).
• Tutuncu, O. & Kucukusta, D. (2010). Canonical Correlation between Job Satisfaction and EFQM Business Excellence Model, Quality & Quantity International Journal of Methodology, 44 (8), p. 1227-1238.
• Demir M. & Tutuncu, O. (2010). Relationship between Organizational Deviance and Intention to Leave in Hospitality Business, Anatolia Turizm Araştırmaları Dergisi, 21 (1), p. 64-74 (Turkish).
• Tutuncu, O. & Kucukusta, D. (2008). The Role of Supply Chain Management Integration in Quality Management, International Journal of Management Perspectives, 1 (1), p. 31-39.
• Tutuncu, O. (2008). Relationship between SA 8000 Social Responsibility Standard and Quality of Working Life, Dokuz Eylül Üniversitesi, Dokuz Eylul Universitesi, Sosyal Bilimler Enstitusu Dergisi, 10 (2), p. 169-199 (Turkish).
• Tutuncu, O. & Savran. G. (2007). Affects of Ethical Climate and Burnout on Quality Management: A Research on Laboratories, Dokuz Eylul Universitesi, Sosyal Bilimler Enstitusu Dergisi, 9 (4), p. 177-218 (Turkish).
• Tutuncu, O. & Kucukusta, D. (2007). Relationship between Organizational Commitment and EFQM Business Excellence Model: A Study on Turkish Award Winners, Total Quality Management and Business Excellence, 18 (10), p. 1083-1096.
• Tutuncu, O. & Kucukusta, D. (2007)., Relationship between Job Satisfaction and Business Excellence: Empirical Evidence of Hospital Nursing Departments, Journal of Comparative International Management, 9 (2), p. 40-57.
• Tutuncu, O. & Kozak, M. (2007). An Investigation of Factors Affecting Job Satisfaction. International Journal of Hospitality and Tourism Administration, 8 (1), p. 1-19.
• Tutuncu, O. & Tas, I. (2007), Evaluation of Travel Agencies’ Attitudes towards the European Union, Anatolia: An International Journal of Tourism and Hospitality Research, 18 (2), p. 203-222.
• Tutuncu, O., Kucukusta, D. & Yagci, K. (2007). Patient Safety Culture and A Measurement Instrument within the Context of Total Quality Management. Dokuz Eylul Universitesi, Sosyal Bilimler Enstitusu Dergisi, 9 (1), p. 519-533 (Turkish).
• Tutuncu, O. & Kucukusta, D. (2006). Patient Safety Culture and Accreditation: An Evaluation of Medical Laboratories within the Context of Total Quality Management. Dokuz Eylul Universitesi, Sosyal Bilimler Enstitusu Dergisi, 8 (4), p. 286-302 (Turkish).
• Tutuncu, O. & Kucukusta, D. (2006). Patient Safety Culture and an Implementation on Nursing Department. Hastane Yonetimi Dergisi, 10 (2), p. 61-68 (Turkish).
• Aslan, A., Kozak, M. & tutuncu, O. (2006). Quality Perceptions of Managers in Travel Agencies, , Sosyal Bilimler Enstitusu Dergisi, 8 (3), p. 350-373 (Turkish).
Papers
• Tutuncu, O. & Kiremitci, I. (2010). Organizational Climate and Its Affect on Intention to Leave in Recreation Centers, The 1st Interdisciplinary Tourism Research Conference, Nevsehir, Turkey (Turkish).
• Tutuncu, O., Camsari, T., Cavdar, C. & Kiremitci, I. (2009). Evaulating the Perceptions of Nephrology Physicians: An Analysis of Quality Management, International Symposium of Quality Management, Taipei, Taiwan.
• Tutuncu, O. (2009). Relationship Between Patient Safety and Quality Management System: A Comparative Analysis Among ISO 9000 Certified and Non-Certified Hospitals in Turkey”, The 6th Asia Network for Quality Congress 2009, Bangkok, Thailand.
• Calıskan, U. & Tutuncu, O. (2008). Local Residents’ Reactions towards Tourism: An Implementation in Kusadasi, Voices in Tourism Development: Creating Spaces for Tacit Knowledge and Innovation Conference, Breda, Holland.
• Tutuncu, O. & Kucukusta, D. (2008). Evaluating the Effects of Quality Assurance: A Comparative Analysis between ISO 9001 Certified and Non-Certified Hospitals in Turkey, Asia-Pacific Quality Network 2008 Conference & Annual General Meeting, Tokyo, Japan.
• Tutuncu, O. (2008). Quality and Accreditation in Health Care, Turkey: How are They Going?, 5th National Congress of Health Care Management, Bodrum, Mugla, Turkey (Turkish).
• Tutuncu, O. & Kucukusta D. (2008). Employees in Organizations; Attitudes, Behaviors and Motivation, 2nd International Sterilization Conference, Cesme, Izmir, Turkey (Turkish).
• Tutuncu, O., D. Kucukusta, A. Akman, A. Baykan, İ. Kiremitci & G. Nizamoglu (2007). The Role of Patient Safety Climate on ISO 9001 Quality Management System. 51st European Organization for Quality Annual Congress, Prague, Czech Republic.
• Kucukusta, D. & Tutuncu, O. (2007). Supply Chain Management Integration and Its Effects on Performance in Hospitality Industry. International Tourism Biennial, Canakkale, Turkey.
• Tutuncu, O. (2007). Success Factors of ISO Quality Management Systems for Health Care Organizations. HGD First International Patient Safety Congress, Antalya, Turkey.
• Tutuncu, O. (2007). Evaluation of Non-conformities within the Context of ISO 9001:2000 Quality Management System: An Application in the Urla State Hospital. First International, Conference on Quality in Health Care, Patient Safety and Accountability, Antalya, Turkey.
• Avcı, N., Kucukusta, D. & Tutuncu, O. (2007). Organizational Deviance: An empirical Study in Hospitality Industry. Cesme National Tourism Symposium, Cesme, Izmir, Turkey (Turkish).
• Tutuncu, O., Kucukusta, D., Ekiz, E. & Yagci, K. (2006). The Relationship Between Job Satisfaction and Burnout: An Implementation on Hospitality Industry. International Conference of Business, Economics and Management Disciplines, Beijing, China.
• Tutuncu, O., Gidener, S. & Kucukusta, D. (2006). Relationship Between Job Satisfaction and Business Excellence: An Implementation on Nursing Departments Of Hospitals. International Conference of Business, Economics and Management Disciplines, Beijing, China.
• Seren, S., Tutuncu, O. & Yagci, K. (2006). Resistance to Change in ISO 9001 Certified Hospitals in Turkey. International Conference of Business, Economics and Management Disciplines, Beijing, China.
• Gidener, S., Tutuncu, O., Kucukusta, D., Cakiroglu D. & Kaymaz, N. (2006). Factors Affecting the Success of Medical Secretaries: An Implementation on Dokuz Eylul University Research Hospital. 5th National Congress of Office and Secretary Management, Canakkale, Turkey (Turkish).
• Tutuncu, O., Kucukusta, D. & Yagci, K. (2006). Measuring Customer Satisfaction in Non-Profit Organizations within the Context of Total Quality Managemen: A Study on Police Rehabilitation Centers. The Third Graduate Research in Tourism Conference, Canakkale, Turkey (Turkish).
• Tutuncu, O., Guner, G. & Gidener, S. (2006). Quality Improvement and Accreditation in Health Care: A Graduate Program Curriculum Development. 4th National Health Care Management Congress, Fethiye, Mugla, Turkey (Turkish).
• Gidener, S., Tutuncu, O. & Kucukusta, D. (2006). Patient Safety Culture in Hospitals: A Study in the City of Izmir. 4th National Health Care Management Congress, Fethiye, Mugla, Turkey (Turkish).
• Tutuncu, O. (2006). An Evaluation of ISO 9001:2000 Quality Management System for Central Sterilization Units. First National Congress on Sterilization, Kusadası, Aydın, Turkey (Turkish).
• Tutuncu, O. & Dogan, O. (2005). Analysis of the Relationship between Job Satisfaction and EFQM Business Excellence Model: An Implementation on Turkish Quality Award Winners. 10th World Congress for Total Quality Management, Winnipeg, Canada.
• Tutuncu, O., Kucukusta, D. & Yagci, K.(2005). An Analysis of Organizational Commitment and Job Satisfaction among ISO 9001:2000 Certified Companies: An Empirical Study on Hospitality Industry. International Conference of Business, Economics and Management Disciplines, New Brunswick, Canada.
• Tutuncu, O. & Dogan, O. (2004). Analysis of the Relationship Between Total Quality Management and EFQM Business Excellence Model and An Implementation in Turkey. 7th. International QMOD Conference: "Management Challenge for the New Millennium, Monterrey, Mexico.
Posters
• Tutuncu, O, Kucukusta, D. & Erbil, H. (2007). The Role of Patient Safety Climate on ISO 9001 Quality Management System: Perceptions of Employees in CSU, International Congress for Reprocessing of Medical Devices, Baden, Austria.
• Tutuncu, O ve Kucukusta, D. (2007). A Curriculum Development in the Field of Quality Improvement and Accreditation for Health Care, Medical Education Symposium, Ankara Universitesi Tip Fakultesi, Ankara, Turkey.
• Tutuncu, O. & Erbil, H. (2006). The Role of Quality Management System in Patient Safety Culture for Central Sterilization Units. Annual European Forum for Hospital Sterile Supply Conference, Lillehammer, Norway.
Books and Chapters
• Tutuncu, O., Tas İ. (2014). Quality and Accreditation in Health and Medical Tourism: Revisiting Kanji&039;s Global Excellence Measurement System, Quality, Excellence and Measurement: A Tribute to Professor Gopal K. Kanji, Edt: Parvesh K. Copra, Leeds: Wisdom House Publications, p.147-168.
• Tutuncu, O. (2011). Quality Management in Leisure Services (Second Edition). Eskişehir: Anadolu Universitesi Yayinlari (Turkish).
• Tutuncu, O. (2009). Quality Systems in Hospitality Services. Ankara: Detay Yayincilik (Turkish).
• Duman, D., Kocak, G.N. & Tutuncu, O. (2006). The Role of Non-Monetary Costs in a Model of Leisure Travel Value. In: M. Kozak & L. Andreu (Eds), Progress in Tourism Marketing. Oxford: Elsevier Ltd.
• Tutuncu, O. & Dogan, O., (2003). Implementation of ISO 9001:2000 in Service Industry within the Context of Total Quality Management. Izmir: D.E.U. Matbaası (Turkish).
• Tutuncu, O. & Demir, M., (2002). Human Resources Management and Analysis of Employee Turnover Rate in Hospitality Industry. Ankara: Turhan Kitabevi (Turkish).
• Tutuncu, O. (2001). Measurement of Customer Satisfaction in Service Industry Ankara: Turhan Kitabevi (Turkish).
• Tutuncu, O. (2001). Management Accounting in Hospitality Business. Ankara: Turhan Kitabevi (Turkish).
Research and Project Visits
• State University of New York, College at Brockport, The Institute of Movement Studies for Individuals with Visual Impairments, 2014.
• State University of New York, College at Brockport, Department of Kinesiology, Sport Studies and Physical Education, 2012.
• National Penghu University, Penghu, Taiwan, 2009.
• Carl Thiem Klinikum, Cottbus, Germany, 2007.
• Internationale Akademie für Bildung, Doberlug-Kirchhain, Germany, 2007.
• University of Minnesota, Juran Center for Leadership, Minneapolis, USA, 2003.
• University of Maryland, Center for Quality and Productivity, College Park, USA, 2003.
• University of Wisconsin, Center for Quality and Productivity Improvement, Madison, USA, 2003.
• Virginia Tech and State University, Faculty of Business, Blacksburg, USA, 2003.
• University of New York, Faculty of Business, New York, USA, 2003.
• Rome School of Tourism Sciences, Rome, Italy, 2000.
• Michigan State University, Eli Broad College of Business, East Lansing, USA, 1997.
Memberships and Others
• International Organization for Standardization (ISO), Member of Turkish Committee (ISO/TC 176-MTC44; ISO/TC 228-MTC45; ISO/TC 210-MTC47; ISO/CASCO-MTC101)
• Member of Japanese Society for Quality Control (JSQC)
• Member of Asia Pasific Quality Network (APQN)
• Associate Member of Asia Academy of Management (AAoM)
• Member of European Organization for Quality (EOQ)
• Member of European Society for Quality in Healthcare (ESQH)